Maintenance Request
Need something fixed? Let us know and we'll resolve it quickly.
How Our Maintenance Process Works
Submit Request
Fill out the form below with details about the issue you're experiencing.
Assessment
We'll review your request and prioritise based on urgency and type of issue.
Resolution
A qualified contractor will be assigned and visit to resolve the issue.
For emergencies:
If your issue poses immediate danger to health or severe property damage (e.g., major water leak, no heating in winter, gas leak), please call our emergency line at 01782 910015 instead of filling this form.
Maintenance Request Form
Please provide as much detail as possible to help us resolve your issue efficiently.
Maintenance Request
Tell us about the issue that needs attention
Maintenance FAQs
What issues are considered emergencies?
Emergencies include gas leaks, major water leaks, complete power failure, no heating in winter, and security issues like broken external doors or windows. For these issues, please call our emergency line immediately.
How long will it take to fix my issue?
Response times vary based on the type of issue. Emergencies are addressed within 24 hours. Urgent issues (like no hot water) within 3 days, and routine maintenance within 7 days. You'll receive updates on your repair's progress throughout.
Will I need to be present when repairs are done?
This depends on the issue and your preference. If you give permission, our trusted contractors can access the property using spare keys. Otherwise, we'll schedule a time when you can be present. Your security and comfort are our priorities.
Am I responsible for any maintenance costs?
Tenants are not typically responsible for repair costs due to normal wear and tear. However, costs arising from tenant damage or negligence may be the tenant's responsibility. Your tenancy agreement outlines specific maintenance responsibilities.
Need Help Now?
For maintenance issues or general inquiries, please use our contact form for assistance.
Contact Us