Why Choose Our Modern Approach
We're revolutionising property management with technology-first solutions and genuine care for our tenants.
Lightning-Fast Response
4hr targetOur goal is 4-hour response to all tenant inquiries with 24-hour resolution for non-emergency issues.
One-Tap Maintenance via Arthur Online
Instant reportingReport issues instantly through the Arthur Online tenant app with real-time updates and trusted contractors.
Safety First Standards
Premium safetyAll properties will exceed legal requirements with regular safety inspections and proactive maintenance.
Fully Digital Experience
100% digitalAccess all documents, submit requests, and track progress through Arthur Online's modern tenant portal. No paperwork hassles.
Complete Transparency
No surprisesClear communication, fair policies, and no hidden surprises. What we promise is what you get.
Genuine 24/7 Support
Always hereReal human support for emergencies, not just an answering service. Your safety and comfort come first.
Your Digital Rental Assistant
Access everything you need through Arthur Online - your dedicated tenant app for seamless communication and instant service.
Instant Communication
Message your property manager directly, get instant responses, and track all conversations in one place.
One-Tap Maintenance
Report issues with photos, track repair progress, and get real-time updates - all from your phone.
Complete Documentation
Access your tenancy agreement, certificates, and all property documents anytime, anywhere.
Built on Trust & Innovation
We're committed to setting new standards in property management from day one.
Your Complete Tenant Guide
Our comprehensive tenant handbook demonstrates our commitment to transparency and your success. We've prepared every detail to ensure you have the best rental experience possible.
This handbook shows our commitment to modern tenant care and support.
- Step-by-step moving in and out procedures
- 24/7 maintenance reporting process
- Multiple convenient rent payment methods
- Property care guidelines and best practices
- Emergency procedures and contact information
- Your rights and our commitments to you
What Our Tenants Say
Real feedback from people who've experienced our modern approach
"Digital inspections are such a relief - quick, non-intrusive, and respectful of my space. Would love a bit more notice next time, but overall it's a great setup."
Sarah M.
New tenant
"Honestly impressed. Any time something breaks, I just tap a few buttons and it gets fixed. The whole experience feels designed for tenants, not just landlords."
James K.
Tenant for 3 weeks
"The team is super friendly and responsive. When I had a plumbing issue, they kept me updated the whole way through. Felt looked after."
Emma L.
Recent tenant
"The platform is clean and simple, and I love that I can do everything online - especially inspections. It's so much less invasive than people coming in all the time."
Michael T.
Tenant for 1 month
"This is the first place I've rented where maintenance is actually efficient. Digital requests, fast turnaround, and polite contractors."
Sophie H.
Letlilo tenant
"Digital inspections are a game changer. No need to take time off work or feel awkward at home - just submit and move on."
David R.
Tenant for 2 weeks
"Really solid support team. There was a small tech glitch with my maintenance request, but I messaged the team and they sorted it immediately."
Lucy P.
New tenant
"Renting feels stress-free here. Friendly support, fast fixes, and everything handled through the app. Honestly wish I had this setup years ago."
Thomas W.
Letlilo tenant
"Loving the digital-first approach. Still a couple of areas for polish, but the essentials - maintenance, inspections, support - are already excellent."
Rachel B.
Recent tenant
Tenant Love
Common questions about renting with our modern property management approach.
Why should I choose Letlilo over other property management companies?
Letlilo offers a modern, technology-first approach with our goal of 4-hour response times, 24/7 genuine emergency support, and award-winning digital services. Our transparent approach and tenant-first philosophy sets us apart from traditional agencies that often prioritize landlords over tenant experience.
How quickly do you respond to maintenance issues?
We aim to respond to all maintenance requests within 4 hours, with emergency issues addressed immediately 24/7. Our vetted contractor network ensures quality repairs, and you'll receive real-time updates throughout the process via our tenant app.
What makes your maintenance process different?
Our one-tap maintenance reporting through the tenant app, real-time progress tracking, vetted professional contractors, and commitment to minimal disruption to your daily routine. We also keep you informed every step of the way – no more wondering what's happening with your repair.
How do I pay my rent and what options do you have?
We offer multiple convenient payment methods including direct debit, bank transfer, and online payments through our secure tenant portal. All transactions are clearly documented with instant confirmations and monthly statements for your records.
Can I make changes to my rental property?
We handle all change requests fairly and promptly. Submit your request through our tenant portal with details, and we'll respond within 7 working days. Many reasonable requests are approved, and we work with you to find solutions that work for everyone.
What happens to my deposit and how is it protected?
Your deposit is protected with a government-approved scheme from day one. At tenancy end, we conduct a fair, digital check-out process comparing to your move-in inventory. Our transparent approach means no surprise deductions – you'll know exactly what to expect.
Do you really offer 24/7 support or is it just an answering service?
We provide genuine 24/7 emergency support with real human assistance, not just an answering service. For true emergencies (burst pipes, heating failures, security issues), you'll speak to someone who can immediately coordinate help and keep you safe.
How do I extend my tenancy if I want to stay longer?
We make tenancy extensions simple and stress-free. We'll contact you 2 months before your tenancy ends to discuss renewal. If you want to extend earlier, just let us know through our tenant portal – we're always happy when great tenants want to stay.