Armed Forces Covenant

Letlilo's leadership team is proudly composed of veterans who have lived the realities of military life, including operational deployments, the complexities of transitioning to civilian careers, and the sacrifices made by service personnel and their families. This first-hand experience gives us a profound and personal understanding of the challenges faced by the Armed Forces community. We don't simply acknowledge these challenges from a distance - we have walked in those shoes, and that perspective shapes everything we do.

This lived experience fuels a deep sense of empathy, motivating us to move beyond symbolic gestures to deliver concrete, meaningful action. We recognise that effective support requires more than good intentions; it demands practical programs, accessible resources, and flexible policies that directly improve the lives of veterans, reservists, service spouses, and their families. Our commitment is demonstrated through continuous engagement with the community, listening carefully to feedback, and adjusting our approach to ensure that our efforts lead to real, measurable outcomes.

Innovation lies at the heart of our approach. We are dedicated to exploring and implementing new ways to support the Armed Forces community, whether through leveraging cutting-edge technology, forging strategic partnerships with veteran organisations and housing providers, or developing unique service offerings tailored to the evolving needs of service personnel and their families. We are constantly looking to pioneer solutions that make housing more accessible, employment more attainable, and community integration more seamless, ensuring we remain at the forefront of veteran support within the property and employment sectors.

At Letlilo, we take a holistic view of what it means to support the Armed Forces community. We understand that secure housing forms the foundation of personal and family stability, that meaningful employment is essential for independence and confidence, and that recognising the sacrifices made by service personnel is a fundamental moral responsibility. These principles are embedded across every aspect of our business - from our corporate culture and operational strategies to our external partnerships and community initiatives - reflecting a comprehensive commitment that honours the past, supports the present, and builds a better future for all who serve.

Transparency is a core value at Letlilo. We are committed to openly sharing our Armed Forces Covenant pledges, progress updates, and case studies through our website and public communications. By making this information readily accessible, we hold ourselves accountable not only to the Armed Forces community but also to our clients, partners, and staff. This transparency ensures that our pledges are more than words - they are commitments that we actively monitor, report on, and continuously improve.

Our dedication to the Armed Forces Covenant is also deeply woven into our internal culture. We ensure that every employee understands the significance of these commitments through comprehensive training and regular communication. By embedding our pledges into our company values and day-to-day operations, we foster a workplace environment where support for the Armed Forces community is shared by all, from leadership to new hires. This collective responsibility helps us deliver consistent and authentic support at every level of the organisation.

We recognise that listening is vital to effective support. Letlilo maintains open and accessible channels for feedback from veterans, reservists, military families, and other members of the Armed Forces community, as well as from our customers and partners. This ongoing dialogue enables us to identify gaps, address emerging needs, and refine our programs to better serve those we are committed to supporting. We view feedback not as a one-time activity but as an essential, continuous process that strengthens our impact and responsiveness.

To ensure we remain accountable and forward-looking, Letlilo will publish regular reports - either annually or bi-annually - that detail our achievements, challenges, and strategic plans. These reports will invite input from stakeholders and the wider community, fostering a collaborative approach that values transparency and partnership. Through this ongoing cycle of reporting and engagement, we reaffirm our commitment to learning, growth, and meaningful contribution to the welfare of the Armed Forces community.